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Help - Click a topic or select from this page's View menu. |
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Using this Web Site
Browse and download photos, documents, and other files from anywhere.
Welcome
Here is how this Web site works:
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Using Network Magic,
a home network member
sets up the Net2Go feature, and shares photos, documents, and other files.
These files are set up in
public folders and password-protected folders.
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Automatically, Network Magic adds the folders to a personal Web site. No uploading to a remote server is needed.
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Through the Web, friends and family can do the following:
- Browse and download files
- View slideshows of photos and other images
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How to Browse Files and Folders
You can easily browse this Web site and find the files and folders you want.
- On the home page, click a link.
On this site, each link is the name of a folder.
On other pages,
above the list of shared folders,
click the folder name.
This site lists any subfolders and files that the folder contains.
- To open a subfolder, click its name.
Below are examples of how folders appear
in thumbnail view.
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Example 1
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Example 2
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Example 3
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Photos
4 subfolders, 100 files
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Photos(Offline)
4 subfolders, 100 files
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Favorites
0 subfolders, 10 files
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Example 1
The \Photos parent folder has four folders containing a total of 100 files.
Example 2
If the computer containing the folder is
offline,
the folder icon and folder names are dimmed and the text (Offline) appears.
Example 3
A subfolder appears different than a parent folder.
A subfolder does not have a hand below it.
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Another quick way to browse Use the folder links at the top of the shared folders list:
Home Page \ John's Shared Folder \ Favorites \ NewPhotos \ OldPhotos
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Learn More About Accessing Folders and Files
While browsing folders and files on this site is easy, you can learn more if you want.
Use Thumbnail View
Use thumbnail view when you want
to see small, on-screen versions of images and digital photos
(also known as thumbnails).
Here are examples of how files appear in thumbnail view:
Example 1
Door.jpg is a digital photo in the JPEG image format. Since it is an image file,
it appears as a thumbnail:
Door.jpg
150 KB
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Note
If you display an image file that uses transparency using thumbnail view,
this Web site can in certain situations
display the transparent areas in black instead.
Transparency gives a see-through effect to images, and makes underlying images visible.
Example 2
File.txt is a text file.
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File.txt
90 Bytes
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From one computer to another, the type of icon you see can vary,
typically as a result of what type of program is associated on a computer
with a particular type of file.
Example 3
File.abc includes a special icon which indicates that it
is a file type that is not associated with a program on the
Net2Go host computer:
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File.abc
1 MB
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Use List View
Use list view when you
want to list folders and files with more-detailed information and without icons or images.
Example
Name
Door.jpg
File.txt
File.abc
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Size
150 KB
98 Bytes
1 MB
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Type
JPEG image
Text document
ABC File
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In this view, you see the following information:
| Information |
Description |
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Size
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File size in bytes, kilobytes (KB), megabytes (MB),
gigabytes (GB), or terabytes (TB).
To learn about file sizes, see the note below.
For a folder, this site shows a hyphen (--) in the Size column.
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Type
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File type, which is associated with the
file name extension.
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How big is a file?
If you are not familiar with file size measurements and
how quickly—or slowly, for larger files—you can
download or upload files,
it can be confusing. For example, which takes longer to download:
a 300-byte file or a 3-MB file?
The answer (*) appears below the list of measurements.
The following will give you a better idea of
whether a file is considered big or small:
- A byte is a small measurement (a single character).
- A kilobyte is 1024 bytes.
- A megabyte is 1024 kilobytes (an average five-minute song in MP3 format is about 5 or 6 MB).
- A gigabyte is 1024 megabytes.
- A terabyte is 1024 gigabytes (all the books in a library or roughly 1,600 CD-ROMs of data).
* Answer: A 3-MB file takes much longer to download than a 300-byte file.
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View Images and Their Details
After you find the image you want, you can easily view details about it (for example, the file type and size).
Viewing the details can help you determine whether you have the right file.
- Use either
thumbnail view or
list view.
- Click the file you want.
- In the Details box, review the information displayed.
This site displays some or all of the following (see the notes following this table):
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Description |
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Camera
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Brand and, if provided, model name of the equipment used
(for example, the camera brand and model)
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Taken
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Date and time the image was created
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Size
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File size in bytes, kilobytes (KB), megabytes (MB), gigabytes (GB), or terabytes (TB).
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Width and Height
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The image's dimensions in pixels. A pixel is a single point in a graphic image. Pixel is a short name for picture element.
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Aperture
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Camera lens F-stop number aperture setting for this exposure
(for example, f/2.8)
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Shutter speed
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Amount of time the camera shutter remained open to create the image.
Examples of speeds are 1/500 and 1/250 of a second.
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Focal length
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Actual focal length of the lens (in millimeters).
This measurement is not converted to the equivalent focal length of the
lens used on a 35mm camera.
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Note the following about image information ...
- Camera, software determine what you see
The image information available depends on the data provided by
the digital camera or the image editing software (for example, Adobe Photoshop) used to create it.
With cameras, for example, the information recorded with an image differs
from one camera model to another.
- This Web site shows selected information
Note that this site lists the most meaningful image information.
A given camera or program can embed additional data.
- No image data?
This can be the case with an image that has been edited.
- The source of this data
Even though you do not see this data, many types of images contain
EXIF data. EXIF is an abbreviation for Exchangeable Image Format.
- Full-size images
To view the original image, click on either the image in this details view or the Open file link in the Tasks menu.
View Images as a Slideshow
While you can display image files in
thumbnail view, you can
also display them as a
slideshow.
- Access shared folders and find the one you want.
- In the Tasks box, click View slideshow.
A separate Web browser opens and starts displaying each image file in the folder.
Images appear in sequence by file name.
- To go to the next or previous image in the slideshow, click the triangular buttons.
- To exit a slideshow, close its Web browser.
The slideshow displays image files that use these file formats:
- GIF format (*.gif file name extension)
- JPEG formats (*.jpg, *.jpeg, *.jfif, and *.jpe)
- PNG format (*.png)
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How to Download a File from this Web Site
- Locate the file you want.
For steps, see How to Browse Files and Folders.
- If you are downloading an image, click the file, and in the Tasks box, click Download file.
If you are downloading another type of file, simply click the file name.
Typically, the file downloads and then opens on the computer you are using.
If your Web browser prompts you about what to do with the file
(for example, Internet Explorer 6 displays Do you want to open or save this file?),
select the option you want to either open or save the file.
- If you choose to open it, the file opens in the associated program for the file type.
For example, if your computer uses Microsoft Windows Picture and Fax Viewer
to display .jpg format image files,
a downloaded .jpg file displays in Windows Picture and Fax Viewer.
- If you choose to save it, follow the steps for your browser to specify where you want to save the file.
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Tips for Using this Web Site
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Use the fastest connection available.
Broadband connections work best, including cable, DSL, and corporate network connections.
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Use a recent release of a Web browser.
Use one of the Recommended Web Browsers,
and make sure it is set up for use with this site. For information, see
Set Up Your Web Browser for this Web Site.
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Be smart with lower speed connections, including dial-up.
You might at times use a low-speed connection with this site.
Examples include
a dial-up connection (using a standard telephone line),
a busy public hotspot, or
certain wireless connections. Or, you might use a network that is busy enough
that the connection slows.
Here are a few recommendations when your connection is slow:
- Avoid downloading or uploading large files.
For example, uploading a large digital photo file might take considerable time.
- Use the site's
list view to browse folders and files.
With slower connections, using list view performs better
compared to using thumbnail view.
- Be patient with folders that contain many files. The more files there are in a folder,
the more that Net2Go performance slows.
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Using the Right Web Browser
Recommended Web Browsers
Set Up Your Web Browser for this Web Site
Recommended Web Browsers
Here are recommended Web browsers for use with this Web site:
| Computer |
Recommended Web browser |
Microsoft Windows
Windows XP Home,
Windows XP Professional, Windows 2000,
Windows 98, Windows SE, and Windows ME
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Microsoft Internet Explorer 6.0 and later
Mozilla Firefox 1.0 and later
Netscape 7 and later
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Apple Macintosh
Mac OS X |
Apple Safari
Mozilla Firefox 1.0 and later
Netscape 7 and later
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In this list, note that
Recommended means the browsers have been tested and work the best.
If you are not sure which Web browser you have or its version, you can typically
go to its Help menu and click About.
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Tip
Keep your Web browser up to date.
Use the latest version available and install updates promptly.
In addition to providing you with new features and fixes, new versions often
provide better security.
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Set Up Your Web Browser for this Web Site
If you are a regular Web user, your browser
is probably already ready with the settings that you need:
- Use JavaScript
- Allow cookies
The following describes how to allow JavaScript and cookies for
Microsoft Internet Explorer, version 6 or later.
If you are using another browser, set up JavaScript and cookies for it.
For steps, see the browser's Help.
- From the Tools menu, select Internet Options.
- Click the Security tab, and then click Custom Level.
- Under Settings, scroll through the list of options and select the following:
In the Downloads section:
Under File Download, select Enable.
In the Scripting section:
For each option in this section, select Enable.
- Click OK.
- Click the Privacy tab,
and then move the slider to the Medium level.
While you can use the Low level, it slightly reduces your online privacy.
- Click OK.
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If this is your Net2Go Web site
These topics are mainly for you as a
home network member:
If you have a problem and need help, see
How to contact Technical Support.
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Are you a visitor with shared folder access?
If you are a visitor allowed to access password-protected folders—that is,
a home network member has given you the Web site password to sign in—see the
topics on access and uploading.
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Keep the right computers accessible
In order for you and others to use Net2Go to access shared folders,
you as a home network member need to make sure the following computers in the network are available when needed:
- The Net2Go host computer
- Each computer containing shared folders you want
If you want to connect to one or more other computers that contain shared folders set up using
Network Magic,
then each of these computers must also be accessible.
Here is how you can keep your computers accessible:
- Keep the home network Internet connection active.
- Make sure each computer is turned on and connected to the network.
- Turn off Microsoft Windows power-saving features (for example, standby or hibernation).
For more information, see the Net2Go requirements in the
Network Magic Help.
Back to the Top
Sign in to the Web site
Sign in to the Net2Go, for example,
when you want to access password-protected folders
or customize your Web site.
- At the top right of the page, click Sign In.
- At the sign in page, type the Net2Go password.
- Click Continue.
Back to the Top
Customize your Web site
While your Net2Go Web site is automatically built for you by
Network Magic, you can easily customize certain items in the site's appearance.
You and your visitors see and experience your customization throughout your entire Web site.
Select a color scheme
Set up the number of folders and files in Web pages
Set the image size for Details view
Customize the Net2Go slideshow
Enable or Disable RSS Feeds
Select a color scheme
You can select from several
Net2Go Web site color schemes, also called themes.
Select a theme that matches the type of files you are sharing
(for example, you might choose a subdued theme if you use your site professionally).
Or, you can select a theme that is just fun to look at.
- Sign in, and then click Preferences.
- Under Theme Selection, select the theme you want and click Save.
Set up the number of folders and files in Web pages
You can control the maximum number of folders and files to list on your
Net2Go Web pages.
- Sign in, and then click Preferences.
- Under File & Folder View, select the maximum number you want and click Save.
Set the image size for Details view
You can control the maximum image size that you see after you click an image file either in
thumbnail view or in list view.
For example, you might want a large size if you are sitting with friends
and showing them photos on your Web site.
When you display an image this way, Net2Go
shows the Details box containing information about the image.
For more information, see
View image details.
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If you know that most visitors will use low-speed connections with this site (for example,
dial-up connections using standard telephone lines), select a smaller image size for better
performance.
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- Sign in, and then click Preferences.
- Under Details View, select the size you want and click Save.
Customize the Net2Go slideshow
You can control the maximum size of images and the time interval between them in a
Net2Go slideshow.
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If you know that most visitors will use low-speed connections with this site (for example,
dial-up connections using standard telephone lines), select a smaller image size for better
performance.
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- Sign in, and then click Preferences.
- Under Slideshow View, select the image size you want.
- Select the interval you want (in seconds).
- Click Save.
Enable or Disable RSS Feeds
You can control whether RSS feeds are enabled for your Net2Go Web site.
- Sign in, and then click Preferences.
- Under System Level Preferences, select whether you want RSS feeds enabled and click Save.
For more help on what RSS feeds are, see your Net2Go feed.
Back to the Top
If you want to allow others to access password-protected folders
You can allow others you trust to use Net2Go to access
password-protected folders.
When you want to allow a visitor to do this, make sure you provide the following:
- Your Net2Go address
- Your Net2Go password
Remind visitors that this password is case sensitive,
and that they must type the correct combination of uppercase and lowercase letters.
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Important
If you let visitors access password-protected folders,
tell them to click Sign Out when they are done
using Net2Go.
Doing so helps maintain the home network's
security (that is, to avoid leaving the connection to it active).
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Back to the Top
Access password-protected folders
- Sign in to the Web site.
- Now you can access shared folders
as needed.
If you use this Web site at a shared or public computer
Because you can use Net2Go to connect
to a home network from anywhere with an Internet connection,
you often use different computers in different locations.
For example, you can go to a friend's or relative's house to show vacation photos you have in
shared folders.
Or, you can go to a library to research a term paper, and use a
public computer to download the paper in order to work on it.
When you do this, taking extra precautions to safeguard your personal information is important.
Follow these tips:
- Enter the password for the current session only.
If the Web browser you are using prompts to ask whether you want to save
the Net2Go password for later use, do not save it.
Remember this when you are using a public computer
or another computer where you do not want your password to linger.
By preventing the browser from saving the password,
subsequent users for the shared computer
cannot as easily retrieve the password and use it to
connect to the home network.
- Stay at your computer while you are signed in.
In a public location, never leave the computer unattended while you are connected to the network.
Someone could approach your computer and easily access the shared folders.
- Using password-protected folders? Always sign out.
When you are done using password-protected folders
at a shared or public computer, always click Sign Out
in Net2Go and close the Web browser.
- Clean up after the Web browser. Delete files you no longer need.
If you have concerns about the security of the information you use during a session,
take a moment to clean up after the Web browser.
The following describes how to delete all temporary Internet files,
cookies,
and browsing history for Microsoft Internet Explorer.
This applies to version 6 or later, installed on a computer that uses Microsoft Windows.
If you are using another browser or operating system,
see the browser's Help for information about these cleanup steps.
- On the Tools menu, select Internet Options.
- Click the General tab, and then click Delete Cookies.
- At the confirmation dialog box, click OK.
- Click Delete Files.
- At the confirmation dialog box, click OK.
- Also on the General tab, under History, click Clear History.
- At the confirmation dialog box, click Yes.
- Click OK.
- Remove any unneeded copies of your files.
If you used Net2Go to download a file that you no longer need
(for example, you have already uploaded the new version to the network), delete it so
others cannot open it. Delete the old version
from the shared computer's hard disk, and then delete it from the computer's Recycle Bin.
- Remember the risks of shared computers.
Even with a public computer,
many computers are open to having anyone install software on them.
This makes these computers vulnerable to viruses or to malicious programs
(for example,
keystroke logging programs).
If you have concerns about the security of a shared computer,
ask the administrator about the steps taken to protect it.
For example, if you are at a public library, check with library staff
for information about the protective measures in place.
Back to the Top
Upload files to the network
- In Net2Go, sign in and then
go to the password-protected folder to which you want to upload the file.
For example, if you have used Network Magic to
share a \Work folder, click the Work link.
- In the Tasks box, click Upload a File.
- Click Browse
and then locate and select the file you want to upload.
For example, with the Internet Explorer Web browser, you use
the File Upload dialog box to browse files and folders.
To select a file, click its file name and then click Open.
- Click Upload.
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Uploading is convenient, saving you the hassle of
copying files to removable storage (for example, a thumbdrive or a CD-ROM)
and then having to copy them again to a computer at home.
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About file types that you cannot upload
Net2Go helps you maintain
network security by
preventing the uploading of certain file types
(mainly, types that can by used to spread viruses, worms, or other
malicious software).
If you try to use Net2Go to
upload a file of a certain type (based on its file name extension),
Net2Go automatically prevents you from doing so.
File types that Net2Go blocks automatically
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Extension
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Description
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| .ade |
Microsoft Access project extension |
| .adp |
Microsoft Access project
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| .bas | Microsoft Visual Basic class module
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| .bat | Batch file
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| .chm | Compiled HTML Help file
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| .cmd | Microsoft Windows NT Command Script
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| .com | Microsoft MS-DOS program
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| .cpl | Control Panel extension
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| .crt | Security certificate
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| .exe | Program
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| .hlp | Help file
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| .hta | HTML program
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| .inf | Setup Information
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| .ins | Internet Naming Service
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| .isp | Internet Communication settings
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| .js | JScript file
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| .jse | Jscript Encoded Script file
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| .lnk | Shortcut
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| .mdb | Microsoft Access program
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| .mde | Microsoft Access MDE database
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| .msc | Microsoft Common Console Document
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| .msi | Microsoft Windows Installer package
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| .msp | Windows Installer patch
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| .mst | Visual Test source files
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| .pcd | Microsoft Visual Test compiled script or Photo CD image
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| .pif | Shortcut to MS-DOS program
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| .reg | Registration entries
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| .scr | Screen saver
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| .sct | Windows Script Component
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| .shb | Shortcut into a document
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| .shs | Shell Scrap Object
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| .url | Internet shortcut
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| .vb | VBScript file
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| .vbe | VBScript Encoded Script file
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| .vbs | VBScript file
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| .wsc | Windows Script Component
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| .wsf | Windows Script file
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| .wsh | Windows Script Host Settings file
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Back to the Top
How to contact Technical Support
Try to solve your problem first
You can often solve Net2Go problems yourself without needing to contact technical support.
To help you solve your problem,
visit the Network Magic Support Web site.
It has a variety of support resources, including the following:
If you still have a problem
If you have tried the Network Magic Support Web site and there is still a problem, you can get more help:
- Go to
Network Magic online Support
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- As needed, you can either complete and submit the request support form or telephone Support.
When you do so, make sure you have the following ready.
Information to have ready for Support
| Your situation |
Information |
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All situations
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Web browser
The software you are using to connect
to the network
(for example, Microsoft Internet Explorer, version 6.0).
To determine your Web browser version, go to the Help menu and select About.
Computer operating system
For example, Microsoft Windows XP Home.
Having the service pack used is also helpful.
To determine whether your computer has been updated to a service pack and, if so,
which one is installed, use My Computer.
In Windows XP, click Start, and then right-click My Computer.
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If known, also provide the following ...
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Network Magic version number
If you are using Net2Go to connect to your home network,
you might already know the version number or—if you are away from home—you
can view it when you return home.
To determine the version number, open the Network Magic Help menu,
and select About Network Magic.
Type of Internet connection
Any information you can provide about your connection type will
help in resolving your problem.
High-speed connections (also called broadband connections) include
cable, DSL, and corporate network connections.
Low-speed connections include dial-up, using a standard telephone line.
Name of your Internet service provider (ISP)
An ISP is a company that provides access to the Internet.
While you likely know this for a home network, you might not know
this if you are away from home
(for example, you are connecting to the Internet at a
hotspot or
connecting from a hotel or an airport, and so on).
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If you are using Net2Go from within your home,
also provide the following ...
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Router information
In a home network, you use a router to connect to the Internet,
typically, using a cable or DSL modem.
While many routers work with a separate modem,
some router models use a built-in modem instead.
A router is also known as a gateway, residential gateway, or base station.
Have the following information ready:
Router manufacturer and model
Firmware version
Firmware is the software used in a router.
To determine the version, you can open Network Magic and click Network Map. Click your router, and then
look for the firmware version number in the Details box.
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Back to the Top
Frequently asked questions
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Got another question?
Find answers at Network Magic online Support:
Click here
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Why is a shared folder offline?
The shared folders on a particular computer can appear to be
offline for a variety of reasons. These include the following:
- The computer is either turned off or disconnected
from the network.
- The computer is using a Windows power-saving feature (for example, hibernation or standby).
For more information about how to set up computers so your shared folders are accessible, see
Keep the right computers accessible.
I cannot remember the Web site address or password. What can I do?
If you are a home network member,
use Network Magic to view the
Net2Go address
or change the Net2Go password.
To view the address, open
Network Magic, click Network Map,
and then click The Internet. In the Details box,
look for the Net2Go Web Site address.
If you are a visitor, contact a home network member to get the address and password.
The Web site password does not work. What can I do?
Make sure your CAPS LOCK key is set correctly.
This password is case sensitive
(for example, "PASSWORD1234!", "PaSsWoRd1234!", and "password1234!" are not the same).
If you are a visitor,
contact a home network member and make sure that you have the correct password.
When I tried to sign in, the Web site locked me out. What can I do?
The site can display a "locked" error message in different situations.
Do the following:
- If you think you are the only person trying to sign in and you have tried at least 10 times,
wait five minutes and then try signing in again.
- However, if you think there is at least one other person trying to sign in and you have tried at least 10 times,
wait 30 minutes and then try signing in again.
To keep your network more secure in the event of repeated unauthorized access attempts,
this site requires that you wait the longer period of time in this situation.
Why does the slideshow stop working?
If you start a slideshow using this Web site,
but it does not automatically advance to the next image, it can result from a
security setting in your Web browser.
Microsoft Internet Explorer version 6 includes a setting that helps prevent Web sites from redirecting you to
a Web page other than one you wanted. However, this setting can also interfere with running
slideshows successfully. Here is how to change this
security setting:
- In Internet Explorer, on the Tools menu, select Internet Options.
- Click the Security tab, and then click Custom Level.
- Scroll down to the Miscellaneous section, and under Allow META REFRESH,
click Enable.
- Click OK, and then click Yes to confirm.
- Click OK.
Why is this Web site slow?
When you use this site,
slow performance—or even no connection at all—can
result from a variety of reasons.
Here are possible causes:
- Network outages For example, in the home network or at any point in the Internet.
- Heavy network traffic For example, a busy public hotspot)—or
heavy traffic on the Internet itself.
- The Net2Go host computer
is busy For example, simultaneously using several other programs.
- Downloading from another computer
If you are downloading a file from a computer other than
the Net2Go host computer, remember that this is slower
(that is, slower than downloading directly from the Net2Go host).
For information on how to avoid problems like these, see
Tips for using this Web site.
Why is JavaScript required?
Using JavaScript is a common way to improve your
Web experience—including using this Web site.
Recent versions of popular Web browsers support JavaScript.
For more information on how to set up your browser, see
Set up your Web browser for this Web site.
Why are cookies required?
Using cookies is a common way to make your Web experience more consistent, and
this Web site and many other sites use them.
Here are examples of why Web sites use cookies:
- Personalize the information you see at a site.
- Track pages you looked at within the site you visited,
to help the Web site customize the view for you the next time you visit.
- Track how often visitors come to a site and how long they remain at the site.
Why should I use a strong password?
A strong password helps you protect the
network as you connect to it using this Web site.
Because network crackers (hackers)
can use sophisticated techniques and tools to obtain passwords,
using strong passwords is an additional step in keeping the network secure.
If you use this Web site at different computers,
you can take easy steps to help with network security. See
If you use this Web site at a shared or public computer.
Why am I prevented from uploading certain files?
This site blocks uploading of certain types of files.
This is done in order to prevent you from accidentally
uploading files that contain viruses or worms into the
network.
For more information, see
About file types that you cannot upload.
Back to the Top
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