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Help - Click a topic or select from this page's View menu. |
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If this is your Net2Go Web site
These topics are mainly for you as a
home network member:
If you have a problem and need help, see
How to contact Technical Support.
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Are you a visitor with shared folder access?
If you are a visitor allowed to access password-protected folders—that is,
a home network member has given you the Web site password to sign in—see the
topics on access and uploading.
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Keep the right computers accessible
In order for you and others to use Net2Go to access shared folders,
you as a home network member need to make sure the following computers in the network are available when needed:
- The Net2Go host computer
- Each computer containing shared folders you want
If you want to connect to one or more other computers that contain shared folders set up using
Network Magic,
then each of these computers must also be accessible.
Here is how you can keep your computers accessible:
- Keep the home network Internet connection active.
- Make sure each computer is turned on and connected to the network.
- Turn off Microsoft Windows power-saving features (for example, standby or hibernation).
For more information, see the Net2Go requirements in the
Network Magic Help.
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Sign in to the Web site
Sign in to the Net2Go, for example,
when you want to access password-protected folders
or customize your Web site.
- At the top right of the page, click Sign In.
- At the sign in page, type the Net2Go password.
- Click Continue.
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Customize your Web site
While your Net2Go Web site is automatically built for you by
Network Magic, you can easily customize certain items in the site's appearance.
You and your visitors see and experience your customization throughout your entire Web site.
Select a color scheme
Set up the number of folders and files in Web pages
Set the image size for Details view
Customize the Net2Go slideshow
Enable or Disable RSS Feeds
Select a color scheme
You can select from several
Net2Go Web site color schemes, also called themes.
Select a theme that matches the type of files you are sharing
(for example, you might choose a subdued theme if you use your site professionally).
Or, you can select a theme that is just fun to look at.
- Sign in, and then click Preferences.
- Under Theme Selection, select the theme you want and click Save.
Set up the number of folders and files in Web pages
You can control the maximum number of folders and files to list on your
Net2Go Web pages.
- Sign in, and then click Preferences.
- Under File & Folder View, select the maximum number you want and click Save.
Set the image size for Details view
You can control the maximum image size that you see after you click an image file either in
thumbnail view or in list view.
For example, you might want a large size if you are sitting with friends
and showing them photos on your Web site.
When you display an image this way, Net2Go
shows the Details box containing information about the image.
For more information, see
View image details.
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If you know that most visitors will use low-speed connections with this site (for example,
dial-up connections using standard telephone lines), select a smaller image size for better
performance.
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- Sign in, and then click Preferences.
- Under Details View, select the size you want and click Save.
Customize the Net2Go slideshow
You can control the maximum size of images and the time interval between them in a
Net2Go slideshow.
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If you know that most visitors will use low-speed connections with this site (for example,
dial-up connections using standard telephone lines), select a smaller image size for better
performance.
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- Sign in, and then click Preferences.
- Under Slideshow View, select the image size you want.
- Select the interval you want (in seconds).
- Click Save.
Enable or Disable RSS Feeds
You can control whether RSS feeds are enabled for your Net2Go Web site.
- Sign in, and then click Preferences.
- Under System Level Preferences, select whether you want RSS feeds enabled and click Save.
For more help on what RSS feeds are, see your Net2Go feed.
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If you want to allow others to access password-protected folders
You can allow others you trust to use Net2Go to access
password-protected folders.
When you want to allow a visitor to do this, make sure you provide the following:
- Your Net2Go address
- Your Net2Go password
Remind visitors that this password is case sensitive,
and that they must type the correct combination of uppercase and lowercase letters.
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Important
If you let visitors access password-protected folders,
tell them to click Sign Out when they are done
using Net2Go.
Doing so helps maintain the home network's
security (that is, to avoid leaving the connection to it active).
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Back to the Top
Access password-protected folders
- Sign in to the Web site.
- Now you can access shared folders
as needed.
If you use this Web site at a shared or public computer
Because you can use Net2Go to connect
to a home network from anywhere with an Internet connection,
you often use different computers in different locations.
For example, you can go to a friend's or relative's house to show vacation photos you have in
shared folders.
Or, you can go to a library to research a term paper, and use a
public computer to download the paper in order to work on it.
When you do this, taking extra precautions to safeguard your personal information is important.
Follow these tips:
- Enter the password for the current session only.
If the Web browser you are using prompts to ask whether you want to save
the Net2Go password for later use, do not save it.
Remember this when you are using a public computer
or another computer where you do not want your password to linger.
By preventing the browser from saving the password,
subsequent users for the shared computer
cannot as easily retrieve the password and use it to
connect to the home network.
- Stay at your computer while you are signed in.
In a public location, never leave the computer unattended while you are connected to the network.
Someone could approach your computer and easily access the shared folders.
- Using password-protected folders? Always sign out.
When you are done using password-protected folders
at a shared or public computer, always click Sign Out
in Net2Go and close the Web browser.
- Clean up after the Web browser. Delete files you no longer need.
If you have concerns about the security of the information you use during a session,
take a moment to clean up after the Web browser.
The following describes how to delete all temporary Internet files,
cookies,
and browsing history for Microsoft Internet Explorer.
This applies to version 6 or later, installed on a computer that uses Microsoft Windows.
If you are using another browser or operating system,
see the browser's Help for information about these cleanup steps.
- On the Tools menu, select Internet Options.
- Click the General tab, and then click Delete Cookies.
- At the confirmation dialog box, click OK.
- Click Delete Files.
- At the confirmation dialog box, click OK.
- Also on the General tab, under History, click Clear History.
- At the confirmation dialog box, click Yes.
- Click OK.
- Remove any unneeded copies of your files.
If you used Net2Go to download a file that you no longer need
(for example, you have already uploaded the new version to the network), delete it so
others cannot open it. Delete the old version
from the shared computer's hard disk, and then delete it from the computer's Recycle Bin.
- Remember the risks of shared computers.
Even with a public computer,
many computers are open to having anyone install software on them.
This makes these computers vulnerable to viruses or to malicious programs
(for example,
keystroke logging programs).
If you have concerns about the security of a shared computer,
ask the administrator about the steps taken to protect it.
For example, if you are at a public library, check with library staff
for information about the protective measures in place.
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Upload files to the network
- In Net2Go, sign in and then
go to the password-protected folder to which you want to upload the file.
For example, if you have used Network Magic to
share a \Work folder, click the Work link.
- In the Tasks box, click Upload a File.
- Click Browse
and then locate and select the file you want to upload.
For example, with the Internet Explorer Web browser, you use
the File Upload dialog box to browse files and folders.
To select a file, click its file name and then click Open.
- Click Upload.
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Uploading is convenient, saving you the hassle of
copying files to removable storage (for example, a thumbdrive or a CD-ROM)
and then having to copy them again to a computer at home.
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About file types that you cannot upload
Net2Go helps you maintain
network security by
preventing the uploading of certain file types
(mainly, types that can by used to spread viruses, worms, or other
malicious software).
If you try to use Net2Go to
upload a file of a certain type (based on its file name extension),
Net2Go automatically prevents you from doing so.
File types that Net2Go blocks automatically
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Extension
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Description
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| .ade |
Microsoft Access project extension |
| .adp |
Microsoft Access project
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| .bas | Microsoft Visual Basic class module
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| .bat | Batch file
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| .chm | Compiled HTML Help file
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| .cmd | Microsoft Windows NT Command Script
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| .com | Microsoft MS-DOS program
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| .cpl | Control Panel extension
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| .crt | Security certificate
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| .exe | Program
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| .hlp | Help file
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| .hta | HTML program
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| .inf | Setup Information
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| .ins | Internet Naming Service
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| .isp | Internet Communication settings
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| .js | JScript file
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| .jse | Jscript Encoded Script file
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| .lnk | Shortcut
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| .mdb | Microsoft Access program
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| .mde | Microsoft Access MDE database
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| .msc | Microsoft Common Console Document
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| .msi | Microsoft Windows Installer package
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| .msp | Windows Installer patch
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| .mst | Visual Test source files
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| .pcd | Microsoft Visual Test compiled script or Photo CD image
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| .pif | Shortcut to MS-DOS program
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| .reg | Registration entries
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| .scr | Screen saver
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| .sct | Windows Script Component
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| .shb | Shortcut into a document
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| .shs | Shell Scrap Object
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| .url | Internet shortcut
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| .vb | VBScript file
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| .vbe | VBScript Encoded Script file
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| .vbs | VBScript file
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| .wsc | Windows Script Component
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| .wsf | Windows Script file
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| .wsh | Windows Script Host Settings file
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How to contact Technical Support
Try to solve your problem first
You can often solve Net2Go problems yourself without needing to contact technical support.
To help you solve your problem,
visit the Network Magic Support Web site.
It has a variety of support resources, including the following:
If you still have a problem
If you have tried the Network Magic Support Web site and there is still a problem, you can get more help:
- Go to
Network Magic online Support
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- As needed, you can either complete and submit the request support form or telephone Support.
When you do so, make sure you have the following ready.
Information to have ready for Support
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Information |
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All situations
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Web browser
The software you are using to connect
to the network
(for example, Microsoft Internet Explorer, version 6.0).
To determine your Web browser version, go to the Help menu and select About.
Computer operating system
For example, Microsoft Windows XP Home.
Having the service pack used is also helpful.
To determine whether your computer has been updated to a service pack and, if so,
which one is installed, use My Computer.
In Windows XP, click Start, and then right-click My Computer.
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If known, also provide the following ...
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Network Magic version number
If you are using Net2Go to connect to your home network,
you might already know the version number or—if you are away from home—you
can view it when you return home.
To determine the version number, open the Network Magic Help menu,
and select About Network Magic.
Type of Internet connection
Any information you can provide about your connection type will
help in resolving your problem.
High-speed connections (also called broadband connections) include
cable, DSL, and corporate network connections.
Low-speed connections include dial-up, using a standard telephone line.
Name of your Internet service provider (ISP)
An ISP is a company that provides access to the Internet.
While you likely know this for a home network, you might not know
this if you are away from home
(for example, you are connecting to the Internet at a
hotspot or
connecting from a hotel or an airport, and so on).
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If you are using Net2Go from within your home,
also provide the following ...
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Router information
In a home network, you use a router to connect to the Internet,
typically, using a cable or DSL modem.
While many routers work with a separate modem,
some router models use a built-in modem instead.
A router is also known as a gateway, residential gateway, or base station.
Have the following information ready:
Router manufacturer and model
Firmware version
Firmware is the software used in a router.
To determine the version, you can open Network Magic and click Network Map. Click your router, and then
look for the firmware version number in the Details box.
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