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Frequently asked questions



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Why is a shared folder offline?
    The shared folders on a particular computer can appear to be offline for a variety of reasons. These include the following:

    • The computer is either turned off or disconnected from the network.
    • The computer is using a Windows power-saving feature (for example, hibernation or standby).

    For more information about how to set up computers so your shared folders are accessible, see Keep the right computers accessible.


I cannot remember the Web site address or password. What can I do?
    If you are a home network member, use Network Magic to view the Net2Go address or change the Net2Go password. To view the address, open Network Magic, click Network Map, and then click The Internet. In the Details box, look for the Net2Go Web Site address.

    If you are a visitor, contact a home network member to get the address and password.


The Web site password does not work. What can I do?
    Make sure your CAPS LOCK key is set correctly. This password is case sensitive (for example, "PASSWORD1234!", "PaSsWoRd1234!", and "password1234!" are not the same).

    If you are a visitor, contact a home network member and make sure that you have the correct password.


When I tried to sign in, the Web site locked me out. What can I do?
    The site can display a "locked" error message in different situations.

    Do the following:

    • If you think you are the only person trying to sign in and you have tried at least 10 times, wait five minutes and then try signing in again.

    • However, if you think there is at least one other person trying to sign in and you have tried at least 10 times, wait 30 minutes and then try signing in again. To keep your network more secure in the event of repeated unauthorized access attempts, this site requires that you wait the longer period of time in this situation.

Why does the slideshow stop working?
    If you start a slideshow using this Web site, but it does not automatically advance to the next image, it can result from a security setting in your Web browser.

    Microsoft Internet Explorer version 6 includes a setting that helps prevent Web sites from redirecting you to a Web page other than one you wanted. However, this setting can also interfere with running slideshows successfully. Here is how to change this security setting:

    1. In Internet Explorer, on the Tools menu, select Internet Options.
    2. Click the Security tab, and then click Custom Level.
    3. Scroll down to the Miscellaneous section, and under Allow META REFRESH, click Enable.
    4. Click OK, and then click Yes to confirm.
    5. Click OK.

Why is this Web site slow?
    When you use this site, slow performance—or even no connection at all—can result from a variety of reasons.

    Here are possible causes:

    • Network outages For example, in the home network or at any point in the Internet.

    • Heavy network traffic For example, a busy public hotspot)—or heavy traffic on the Internet itself.

    • The Net2Go host computer is busy For example, simultaneously using several other programs.

    • Downloading from another computer If you are downloading a file from a computer other than the Net2Go host computer, remember that this is slower (that is, slower than downloading directly from the Net2Go host).

    For information on how to avoid problems like these, see Tips for using this Web site.


Why is JavaScript required?
    Using JavaScript is a common way to improve your Web experience—including using this Web site. Recent versions of popular Web browsers support JavaScript.

    For more information on how to set up your browser, see Set up your Web browser for this Web site.


Why are cookies required?
    Using cookies is a common way to make your Web experience more consistent, and this Web site and many other sites use them. Here are examples of why Web sites use cookies:

    • Personalize the information you see at a site.
    • Track pages you looked at within the site you visited, to help the Web site customize the view for you the next time you visit.
    • Track how often visitors come to a site and how long they remain at the site.
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Most Web browsers automatically accept cookies. For more information on cookies and Web browsers, see Set up your Web browser for this Web site.



Why should I use a strong password?
    A strong password helps you protect the network as you connect to it using this Web site. Because network crackers (hackers) can use sophisticated techniques and tools to obtain passwords, using strong passwords is an additional step in keeping the network secure.

    If you use this Web site at different computers, you can take easy steps to help with network security. See If you use this Web site at a shared or public computer.


Why am I prevented from uploading certain files?
    This site blocks uploading of certain types of files. This is done in order to prevent you from accidentally uploading files that contain viruses or worms into the network. For more information, see About file types that you cannot upload.


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